Privacy Policy for Red Light Ambulance Transport Service

PRIVACY POLICY

Redlight Ambulance Transport

Effective Date: October 8, 2024

Redlight Ambulance Transport (“Redlight,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us by our patients, customers, family members, healthcare partners, corporate clients, and website visitors.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you contact us, request ambulance or medical transport services, use our website, or interact with our online advertisements and social media pages.

By providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on the service you request, we may collect information such as:

Personal Information

• Full name
• Telephone or mobile number
• Email address
• Home or pickup address
• Destination address
• Emergency contact information
• Information about the person requesting the service

Patient and Medical Information

When necessary to provide ambulance or medical transport services, we may collect information relevant to the patient’s care and transport, including:

• Age or date of birth
• Medical condition or reason for transport
• Relevant medical history
• Current medications or treatment information
• Allergies
• Vital signs and other information required for patient care
• Hospital, clinic, or healthcare provider information
• Other information reasonably necessary for safe medical transport

Because health information is sensitive personal information, we limit access to authorized personnel and use it only for legitimate and necessary purposes.

Service and Transaction Information

We may also collect:

• Date and time of service
• Type of ambulance or medical transport requested
• Pickup and destination locations
• Service records
• Payment and billing information
• Customer communications and service-related records

Website and Online Information

When you visit our website or interact with our online advertisements, we may collect certain technical information, such as:

• IP address
• Browser and device information
• Pages visited
• Referral source
• Approximate location information
• Website interaction information
• Advertising and conversion information

Cookies, analytics tools, and advertising technologies may be used to help us understand website traffic and improve our advertising and services.

2. How We Use Your Information

We may use personal information to:

• Respond to emergency and non-emergency inquiries
• Dispatch ambulances and medical personnel
• Arrange patient transportation
• Coordinate with hospitals, clinics, doctors, nurses, EMTs, and other authorized healthcare personnel
• Provide emergency house calls
• Provide critical care and other medical transport services
• Confirm bookings and communicate with customers
• Process payments and prepare billing records
• Maintain service and operational records
• Respond to complaints, questions, and requests
• Improve our services and customer experience
• Maintain safety and quality standards
• Comply with legal and regulatory requirements
• Prevent fraud, misuse, or unauthorized activity
• Measure and improve our website, advertising, and marketing campaigns

3. Emergency Situations

In an emergency, we may process and disclose relevant information when reasonably necessary to protect a person’s life, health, or safety, or when required or permitted by applicable law.

Information may be shared with appropriate healthcare providers, hospitals, emergency responders, authorized family members or representatives, and other parties involved in providing or coordinating necessary medical care.

We will limit information shared to what is reasonably necessary for the purpose.

4. Sharing of Personal Information

Redlight does not sell personal information to third parties.

We may share personal information when reasonably necessary with:

• Hospitals and healthcare facilities
• Physicians, nurses, EMTs, paramedics, and other healthcare professionals
• Emergency responders and government authorities when required or appropriate
• Authorized family members or representatives
• Payment and billing service providers
• Technology, website, hosting, communications, and IT service providers
• Advertising and analytics providers, where applicable
• Professional advisers and service providers
• Government agencies or law enforcement when required by law or lawful process

Third-party service providers are expected to handle personal information appropriately and only for legitimate purposes.

5. Google, Facebook and Online Advertising

Redlight may use services provided by advertising and analytics companies such as Google and Meta to advertise our services, measure advertising performance, and understand how visitors interact with our website.

These services may use cookies, pixels, tags, or similar technologies.

We may receive information such as:

• Whether an advertisement was clicked
• Whether someone visited our website after seeing an advertisement
• General website activity
• Advertising campaign performance

We do not intentionally provide confidential patient medical information to advertising platforms for advertising purposes.

For information about how Google and Meta process information, please review their respective privacy policies.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Understand website usage
• Improve website performance
• Measure advertising effectiveness
• Provide relevant advertising where permitted

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.

7. Data Security

We take reasonable organizational, physical, and technical measures to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Alteration
• Destruction
• Misuse

Access to sensitive information is limited to personnel and service providers who have a legitimate need to access it.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business and medical records, resolve disputes, comply with legal obligations, and protect our legitimate interests.

When information is no longer required, we may securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable requirements.

9. Your Privacy Rights

Subject to applicable Philippine law, you may have rights concerning your personal information, including the right to:

• Be informed about how your information is processed
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Object to certain processing activities
• Request deletion or blocking where legally applicable
• Withdraw consent where processing is based on consent, subject to applicable limitations
• Request information regarding how your personal information is processed
• Lodge a complaint regarding the handling of your personal information

Some requests may be subject to legal, medical, contractual, or operational limitations.

10. Medical Records and Patient Information

Medical and patient information may be subject to additional confidentiality and legal requirements.

We take reasonable measures to ensure that patient information is accessed only by authorized personnel and disclosed only when necessary for patient care, service coordination, legal compliance, or another lawful purpose.

Patients or their authorized representatives may contact us regarding applicable requests concerning their records or personal information.

11. Children’s Privacy

Our services may involve the transportation or treatment of minors. Where a patient is a minor, we may collect and process information from a parent, guardian, healthcare provider, or other authorized person as reasonably necessary to provide the requested service and comply with applicable requirements.

12. Third-Party Websites and Services

Our website, advertisements, or social media pages may contain links to third-party websites or services.

Redlight Ambulance Transport is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

The updated version will be posted on our website with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your personal information is handled, please contact:

Redlight Ambulance Transport

Mobile: 0917 157 5787
Website: www.redlightambulance.info

For privacy-related requests, please include sufficient information for us to identify the relevant transaction or request while avoiding the unnecessary transmission of sensitive medical information by unsecured channels.

15. Commitment to Privacy

At Redlight Ambulance Transport, we understand that people contact us during some of the most important and difficult moments in their lives.

We are committed to treating every patient and customer with dignity, confidentiality, and respect while taking reasonable steps to protect the personal information entrusted to us.

Redlight Ambulance Transport
When Every Second Matters, We’re Ready.